Last updated: 26 February 2026
Service: Private administrative assistance for Irish documents and procedures
Service Fee: Varies depending on the service requested. The applicable fee is displayed before payment.
Contact: Contact us through the email address provided on this website.
Our service provides independent guidance and administrative assistance related to a range of publicly available Irish administrative procedures. After payment is received, our team begins reviewing the information you provide and offers support to help you understand the relevant application procedures and requirements.
Due to the immediate administrative nature of our assistance service, payments are non-refundable once the service has started.
By submitting payment, you confirm that you understand and accept that:
Why are payments non-refundable? Once our team begins reviewing your request and providing administrative assistance, our professional time and service resources are already allocated to your case.
For certificate-related services, the total amount paid may include an official third-party authority fee of EUR 20, paid in the client's name to the relevant Irish authority, including HSE where applicable.
This official authority fee is not our service fee and cannot be refunded by us once it has been submitted or paid to the authority. It is an external government or authority charge made for the client's official request.
Requesting a chargeback for an official authority fee after it has been paid in the client's name may constitute a misuse of the card dispute process and may be treated as a fraudulent dispute.
If a chargeback is opened for an official fee already paid to HSE or another Irish authority, we reserve the right to provide the client's order details, payment evidence and application information to HSE, the relevant authority, our payment processor, the card network and the issuing bank so the payment and request can be located, reviewed and handled appropriately.
It is the user's responsibility to provide accurate details. If the information provided is incorrect or incomplete, our ability to provide effective assistance may be limited.
You may cancel BEFORE completing payment at any time with no obligation. Once payment is completed and our assistance service has started, the service cannot be cancelled.
We strive for 100% customer satisfaction. If there is an error made by our team, contact us immediately:
📧 Email: Contact us through the email address provided on this website.
⏰ Response time: Within 24 hours (business days)
Refunds may be considered at our sole discretion in exceptional circumstances only:
We do not tolerate chargebacks after the service has been initiated or after an official third-party authority fee has been paid in the client's name. Any fraudulent or improper dispute may result in permanent loss of access to our services and may be reported to payment processors, card networks, issuing banks, HSE or the relevant authority, and legal authorities where appropriate.
Before opening a dispute, clients must contact us so we can review the case, provide evidence of the service performed, and where applicable assist with locating the official request with HSE or the relevant Irish authority.
We reserve the right to modify this Refund Policy. Changes will be posted here with the updated "Last updated" date at the top.
Clear terms: No refunds once payment is processed and the assistance service has started. Official third-party authority fees, including the EUR 20 official fee where applicable, are external charges paid in the client's name and cannot be refunded by us once submitted or paid.